At DesiVoguers, we aim to provide high-quality South Asian fashion and ensure our customers are satisfied with their purchase. Please read this policy carefully.

1. Eligibility for Refunds

Refunds are accepted only for defective, damaged, or incorrect items

To request a refund, customers must record an “unboxing video” when the parcel arrives and send it to us showing the issue clearly

Refund requests without video evidence cannot be processed

If, after placing an order, a product is found to be unavailable or damaged during our final stock check, a full refund will be issued within 24 hours

All refund requests must be made within 7 days of receiving the product

2. Non-Refundable Items

Customized items are non-refundable unless there is a manufacturing defect

Items purchased during sales or promotions may not be eligible for refunds

3. Return Policy

To return an item for a refund or exchange, the product must be in its original condition, unworn or unused, and with original packaging

Contact us within 7 days of receiving the product to arrange a return

Shipping fees are non-refundable unless the return is due to our error

Returns can be arranged via WhatsApp, phone, or email using the contact details below

4. Exchange Policy

We offer exchanges for defective, incorrect, or damaged items

The item for exchange must be returned in its original condition, with original packaging, and unworn or unused

Contact us within 7 days of receiving the product to arrange an exchange

5. Refund Process

Contact us via WhatsApp or email with your order number and unboxing video

Our team will review the request and confirm if the item is eligible for a refund

Approved refunds will be processed to your original payment method within 7 to 10 business days

Shipping fees are non-refundable unless the refund is due to our error

Contact Information
Phone: +94 70 566 3081
WhatsApp: +94 75 185 8069
Email: support@desivoguers.com
Address: 183/D/18 Maningamulla Gothutuwa, Colombo, 10626, Sri Lanka

Note
By placing an order on DesiVoguers, you agree to this Refund, Return & Exchange Policy